Privacy Policy
Last Updated: January 28, 2026
Stemio (“we,” “our,” “us”) operates a web-based platform that allows users to upload audio stem files and generate alternate mixes and deliverables. This Privacy Policy explains how we collect, use, and protect your information when you use our services.
1. Information We Collect
We may collect:
- Name, email, and account credentials
- Uploaded files and associated metadata
- Usage activity within the platform
- Payment information (processed securely via Stripe or other processors)
- Device and browser information for security and analytics
2. How We Use Information
We use information solely to:
- Operate and maintain the Stemio platform
- Process uploaded files
- Provide customer support
- Improve performance and reliability
- Communicate service updates
We do not access, listen to, review, or use uploaded audio for any purpose other than automated processing.
3. File Storage and Processing
Files are stored securely and processed automatically. Stemio acts only as a technical processor and does not claim ownership or rights to user content.
4. Third-Party Services
We use trusted providers for:
- Hosting and storage
- Payment processing
- Infrastructure and analytics
These providers operate under their own privacy policies.
5. Data Retention
We retain data as long as your account is active. You may request deletion at any time by contacting support@stemio.io.
6. Security
We implement industry-standard encryption, access controls, and security practices. Users are responsible for keeping backups of important files.
7. Your Rights
You may request access, correction, or deletion of your personal data.
8. Changes
We may update this policy. Continued use of Stemio constitutes acceptance.
Contact
For questions regarding this Privacy Policy, contact: support@stemio.io